POLICIES

How long does my order take to ship?

Custom Orders
Custom and made-to-order sets require additional preparation time. Estimated processing times will be provided with the product or communicated when your custom order is confirmed.

Please note that processing time and shipping/transit time are separate. Once your package has been transferred to the shipping carrier, delivery times may vary.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. Shipping usually takes 3-5 business days.

TRACKING & DELIVERY

When tracking is available, tracking information will be provided once your order has shipped.

Once a package has been accepted and scanned by the shipping carrier, Pressed by Saya Galore is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered but not received.

If you experience a delivery issue, please contact the shipping carrier using your tracking information. We will do our best to assist when possible.

Do you offer international shipping? 

Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.

RETURNS & EXCHANGES

Due to the personal-use and hygienic nature of press-on nails and application products, all sales are final.

We do not accept returns or exchanges for:

  • Incorrect nail sizes selected by the customer

  • Incorrect shape or length selected by the customer

  • Change of mind

  • Used, worn, applied, or altered nail sets

  • Custom or personalized orders

  • Damage caused during application, removal, or normal wear

Please carefully review your size, shape, length, color, design, and shipping information before completing your purchase.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item due to an error on our part, please contact us within 3 days of confirmed delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item(s) received

  • Clear photos of the packaging, if the order arrived damaged

After reviewing the issue, we may provide a replacement, store credit, or other appropriate resolution at our discretion.

Please do not discard damaged products or packaging until your claim has been reviewed.

SIZING RESPONSIBILITY

Customers are responsible for selecting the appropriate nail size.

Because everyone's nail beds are different, selecting a standard size does not guarantee that every nail will provide an exact custom fit. We strongly recommend reviewing our sizing information before ordering.

If you are unsure of your size, please contact us before placing your order.

ORDER CHANGES & CANCELLATIONS

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Changes and cancellations cannot be guaranteed once an order has entered processing or production. Custom orders that have already entered production cannot be canceled or refunded.

APPLICATION & WEAR

Wear time may vary depending on application technique, nail preparation, lifestyle, adhesive used, and normal daily activity.

Pressed by Saya Galore cannot guarantee a specific wear duration and is not responsible for damage caused by improper application or removal.